Delivery Information.UPDATED 12/03/22
**** IMPORTANT ANNOUNCEMENT FOR MAINLAND UK CUSTOMERS 15/02/2022 ****
From 1st February 2022 HM Customs have implemented new rules regarding the importation of foodstuffs to Mainland UK which has impact on a small selection of our products ,
The additional paperwork and associated cost with these new rules now make it impractical for us to continue to send some items to the UK
Items which we can no longer ship to the UK include are all Dog food , Cat Food, Treats , Green Lipped Mussel Powder and Glycofit
Again HMRC are changing the required paperwork nearly on a daily basis , we have again had to postpone deliveries for the moment to the UK until we can find the latest requirements
Please check back soon .
Please note these changes do not apply to our customers in Northern Ireland
, We again apologise for any inconvenience caused , this again is outside our control while we await yet again clarification from HM Customs
Holistic Pet Products
We now offer FREE STANDARD DELIVERY on all orders over €59 to Ireland & Northern Ireland
For EU orders shipping costs are calculated by weight and will automatically show at time of checkout dependent on destination postcode or country entered
We aim to have all products in stock and ready for immediate shipping however if your order is out of stock we will endeavour to contact you immediately with an expected delivery date.
Once the goods have left us, you will be notified by email and your order should be with you within 1-3 working days (Ireland) , up to 7 working days Europe depending on the day of the week the order is shipped on.
All orders shipped within the Island of Ireland are shipped via DPD couriers.
As part of the delivery service provided by DPD couriers , if you have provided us with a mobile telephone number , you will receive a text message the morning of your delivery with an approximate delivery time.
MAINLAND UK DELIVERY AND CUSTOMS INFORMATION
Orders with a value up to €150.00 (£135.00) are sent Incoterm 10 (DDP Delivery duty Paid ) meaning VAT, Duty and clearance charges are already paid on your behalf and no additional charges will apply for you to receive your delivery
Orders with a value over €150.00 (£135.00) our website automatically removes VAT from your order , and when your parcel arrives in the UK it gets inspected by UK customs who will then calculate the
Import clearance fee , Duty and Vat and any other clearance fees that may be have to be paid before your parcel is delivered .
You are responsible to pay all local taxes when the order value is over €135 or £150.00.
Delivery times to the UK have increased as we can no longer get shipments delivered from our warehouse in Germany. It is usually around 7 working days but may take up to 14days
All items have to be dispatched from our warehouse in the Republic of Ireland as we have to complete the necessary customs forms before we can ship your order to Mainland UK
( Please note this has no impact for our customers in Northern Ireland )
SHIPPING OUTSIDE OF EUROPE
Unfortunately we cannot ship outside of the European Union at this time.
Please note importation restrictions may apply for certain products to certain countries.
Please contact us at firstname.lastname@example.org for distributor contact information for your country.