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Terms & Conditions

By visiting and or ordering from www.holisticpet.ie & www.hpp.ie you agree to be bound by our terms and conditions and all policies within our website. Holistic Pet Products reserve the right to update or modify these term and conditions at any time and without notice and are affective immediately upon posting on this site. We ask you to review these terms and conditions whenever possible for your own benefit in using our website.

Web Ordering

Our ordering system is straight forward. Select the chosen item/items from the shopping basket, log in or create a new account, enter the required details and click the payment box to process your credit card. You will then receive an email confirming your order details and current order status.

Your emailed order confirmation document does not signal our acceptance of your order. We reserve the right to accept or cancel your order placed on this website without the need to give explanation or reason. Upon cancellation of your order we will immediately issue a credit to your credit/debit card used in the original order for the amount charged.

Under the EU Distance Selling legislation you have an option to cancel your order within 7 days (Cooling-off period) which commences from date of delivery. Please note, it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay all postage costs.

Please see our returns policy for more information.

Any discounts, promotional offers or vouchers cannot be used in conjunction with each other. Only one discount, promotional offer or voucher can be used on a single order.

Cookies

Web cookies are text files, which are stored on your computer. They are used to help enhance the shoppers experience on our web site and without them the shopping cart system is unable to record your product purchasing.

Online Payment Security

The HolisticPet.ie Website uses third parties to securely process payments. Payment to our site can be made by credit or debit card through SagePay or Paypal. When making a payment you acknowledge and agree that all information you provide with regards to a purchase, including, without limitation, credit card, PayPal, or other payment information, is accurate, current and complete. You represent and warrant that you have the legal right to use the payment method you provide when completing a transaction. Orders will not be processed until payment has been received in full, any holds on your account by SagePay or Paypal are solely your responsibility.

To protect against potential fraud, Holistic Pet Products may take steps to verify the validity of the credit card information you provide to us. The verification process may involve asking you to verify a number of questions that are related to the card that you are in possession of.

In cases where your credit card is declined for any reason we will not deliver the goods and are not obligated to notify you of the issue.

Holistic Pet Products would like to make it clear we do not process or store your credit card details in any way on our website. This is exclusively handled by SagePay or Paypal .

We hope the above examples shows how seriously we take you're online shopping experience.

Payment Method

In conjunction with SagePay & Paypal we accept the following major credits cards.

MasterCard, Visa , Visa Debit ,

All payments made via this website are in Euro

Pricing & Vat Rate

All our advertised prices are in Euro and include Irish VAT at the appropriate rate.

Product Information & Trade Marks

We aim to provide our customer with the best information relating to the product being viewed. We take great care and work closely with our suppliers to provide you with the most up-to-date images and product descriptions but from time to time we do make mistakes, so if you spot one, please let us know. We reserve the right to make alterations to product information and prices without prior notice and cannot be held responsible for any inaccuracies found on our web site.

Business Contact Information

Holistic Pet Products Ltd

Ballintine

Kilmeague

Co. Kildare

Republic of Ireland

Tel (+353) (0) 45 890557

Vat Registration No. IE 3582953PH

Featured Reviews

Rating:

Hokamix Mobility (Joint +) Powder

Hokamix Joint +

Thursday, 27 September 2018 | Dave

Got my product in super speedy time and WOW, how can something work so fast. I had my dog on Grau Green Lipped Mussel Powder but this is like Super Formula 1 powder, from a dog having problems jumping up and down , steps and stairs, its taken years off him. 13 1/2 year old cocker to I reckon 9 year old version . Is there a human version so I can take LOL

Rating:

Excellence Adult pure poultry

Wet food

Friday, 14 September 2018 | Tracy

This is one of the best wet food i have found. I have a very fussy eater and he cleared his plate every time with every flavour.

Rating:

Grau Excellence Adult Sensitive Grain Free with Duck & Potatoes

Fantastic

Tuesday, 4 September 2018 | John

Quality dog food as always. My Dog Budd, absolutely loves it ,

Rating:

Hokamix Mobility (Joint +) Powder

Hokamix Joint +

Monday, 1 May 2017 | Keith

I have purchased this product and others like it from Holistic Pet Products over the last year and have rarely come across a better company to deal with. They follow up with the customer if any doubts about deliveries and product does be with me in no more than 3 days. Excellent service and will continue to use them.

Customer Feedback

Just to say a big "Thank you, Kevin" for dealing with my order (placed at Crufts on Friday 8th) with such efficiency.

Your confirmation email and tracking information was extremely helpful and It arrived (directly from Germany) promptly and safely on Monday 18th.

My two Airedales have been on Hokamix since I discovered it at Crufts several years ago.

They are now 14 and a half, and 14 years old and they both still in great condition !! Wonderful.

Susan

20/03/19

Thank you for supplying me with my first order from your company

The product is amazing and the service by your company

was outstanding and will definitely be reordering

I will definitely be recommending yourselves to others

Many thanks

Fearn

21/02/2019

Hi, very happy with your service. Easy to order and very quick to arrive, well packaged.Only begun to use product so too soon to tell again about it only dog likes it,

Anne

12/1/2019

Thank you Kevin for all your advice.I ordered Hokamix Forte and K1 Miracle Coat and the speed of the delivery was excellent. Have been using Hokamix for 2 weeks now and Brena loves it and licks her bowl clean. Her thighs were really bald but I can now see the hair beginning to grow so I am delighted. Have started to add K1 miracle coat and the Velcote so will keep you updated.Thanks again.

Libby

29/01/2018

I found the order process very easy and straightforward and the delivery was quick and efficient.

Stephen

12/01/2018

Very happy with the service - always prompt delivery and a good food for the dogs.

Delighted with the little gifts that came with my Xmas order too!

Susan 26/12/17

Holistic Pet Products offer an excellent range of Natural holistic products for dogs and pets. They have a genuine interest in choosing the correct product for your pet and will explain to you how the ingredients work best for your dog.

Holistic Pet Products processed my order within a day or so.. very happy with the delivery time

Their products really work and not only treat a certain condition but also treats the general well being of the dog.

I am delighted to recommend Holistic Pet Products to my friends and colleagues.

Denise 10/7/2017

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Latest Reviews

Rating:

Green Lipped Mussel Powder

Holistic Pet Support

Tuesday, 20 August 2019 | Caroline

Although my pooch is probably not long on the Green Lipped Mussel Powder to give it a review I will say the support I had from Kevin in answer to some questions I asked was second to none. He gave advise on the usage of the product with other supplements that Cassie was being given. Also the speed it was dispatched and arrived was within 1 day although I am not to far away from them this was still a great service. I will be looking to order from them again in the near future and may try one of there other products also. A five star review for the team in Holistic Pets as for the product my fingers are crossed I will see an improvement in Cassie and a happy dog again.

Rating:

Proflax Skin & Coat Superfood Supplement for Dogs

Seasonal allergy

Friday, 12 April 2019 | Susan

My poor dog had licked herself sore...the vets said it was a seasonal allergy and had given me £70 tablets.
Researching what these were I decided not to give these to my dog and found provlax skin and coat....She has only used it 3times now on her food and already all the redness has gone and she isn't licking herself all then time.

Rating:

Hokamix30 Classic (Hokamix Powder)

Hoka Mix Powder

Thursday, 14 February 2019 | Richard

Been using since I discovered this at Crufts last year great product and everybody says how healthy my dogs look and what great coats.

Rating:

Glycofit

Glyco Yum

Friday, 26 October 2018 | Jenny

My dogs just love this product. They are very active so it's important they I give them all the help I can to keep joints in good working order & glycofit does just that

Rating:

Hokamix Mobility (Joint +) Powder

Hokamix Joint +

Thursday, 27 September 2018 | Dave

Rating:

Excellence Adult pure poultry

Wet food

Friday, 14 September 2018 | Tracy

This is one of the best wet food i have found. I have a very fussy eater and he cleared his plate every time with every flavour.

Rating:

Grau Excellence Adult Sensitive Grain Free with Duck & Potatoes

Fantastic

Tuesday, 4 September 2018 | John

Quality dog food as always. My Dog Budd, absolutely loves it ,

Rating:

Grau Excellence Adult Sensitive Grain Free with Duck & Potatoes

Great food for small dogs

Saturday, 18 August 2018 | Susan

This food is great for my 2 dogs, one of whom had a sensitive tummy. It's easy to digest sand is not full of additives and bulkers. The service is second to none and very speedy. Recommended.

Rating:

Sanofor

Sanofor

Thursday, 9 August 2018 | Beryl

Excellent product, my Jr is on a lot of medication which upsets her stomach, after using sanofor for about a week, she now sleeps right through the night not needing to go outside, and I was also impressed with the next day delivery of my order.

Rating:

Hokamix30 Derma (Forte)

Hokamix forte

Tuesday, 7 August 2018 | Beryl

Very pleased with the product, a noticeable difference in the coat of my dog in just a few days. Rate this product with 5 stars.