**** IMPORTANT ANNOUNCEMENT FOR MAINLAND UK CUSTOMERS 16/03/2022 ****
For the latest information regarding UK deliveries please read our delivery information update under the information tab
This does not apply to customers in Northern Ireland
Terms & Conditions
Terms & Conditions
By visiting and or ordering from www.holisticpet.ie & www.hpp.ie you agree to be bound by our terms and conditions and all policies within our website. Holistic Pet Products reserve the right to update or modify these term and conditions at any time and without notice and are affective immediately upon posting on this site. We ask you to review these terms and conditions whenever possible for your own benefit in using our website.
Our ordering system is straight forward. Select the chosen item/items from the shopping basket, log in or create a new account, enter the required details and click the payment box to process your credit card. You will then receive an email confirming your order details and current order status.
Your emailed order confirmation document does not signal our acceptance of your order. We reserve the right to accept or cancel your order placed on this website without the need to give explanation or reason. Upon cancellation of your order we will immediately issue a credit to your credit/debit card used in the original order for the amount charged.
Under the EU Distance Selling legislation you have an option to cancel your order within 7 days (Cooling-off period) which commences from date of delivery. Please note, it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay all postage costs.
Please see our returns policy for more information.
Any discounts, promotional offers or vouchers cannot be used in conjunction with each other. Only one discount, promotional offer or voucher can be used on a single order.
Web cookies are text files, which are stored on your computer. They are used to help enhance the shoppers experience on our web site and without them the shopping cart system is unable to record your product purchasing.
Online Payment Security
The HolisticPet.ie Website uses third parties to securely process payments. Payment to our site can be made by credit or debit card through SagePay or Paypal. When making a payment you acknowledge and agree that all information you provide with regards to a purchase, including, without limitation, credit card, PayPal, or other payment information, is accurate, current and complete. You represent and warrant that you have the legal right to use the payment method you provide when completing a transaction. Orders will not be processed until payment has been received in full, any holds on your account by SagePay or Paypal are solely your responsibility.
To protect against potential fraud, Holistic Pet Products may take steps to verify the validity of the credit card information you provide to us. The verification process may involve asking you to verify a number of questions that are related to the card that you are in possession of.
In cases where your credit card is declined for any reason we will not deliver the goods and are not obligated to notify you of the issue.
Holistic Pet Products would like to make it clear we do not process or store your credit card details in any way on our website. This is exclusively handled by SagePay or Paypal .
We hope the above examples shows how seriously we take you're online shopping experience.
In conjunction with SagePay & Paypal we accept the following major credits cards.
MasterCard, Visa , Visa Debit ,
All payments made via this website are in Euro
Pricing & Vat Rate
All our advertised prices are in Euro and include Irish VAT at the appropriate rate.
Product Information & Trade Marks
We aim to provide our customer with the best information relating to the product being viewed. We take great care and work closely with our suppliers to provide you with the most up-to-date images and product descriptions but from time to time we do make mistakes, so if you spot one, please let us know. We reserve the right to make alterations to product information and prices without prior notice and cannot be held responsible for any inaccuracies found on our web site.
Business Contact Information
Holistic Pet Products Ltd
Republic of Ireland
Tel (+353) (0) 45 890557
Vat Registration No. IE 3582953PH