| Important Announcement for UK/NI Customers | **** UPDATE 15/04/21 IMPORTANT ANNOUNCEMENT FOR UK / NI CUSTOMERS**** As you know, new Brexit customs Import and export regulations and procedures came into effect on the 1st January, 2021 Major changes have had to be made regarding UK delivery charges to include EU Export and UK Import customs handling & clearance fees We are pleased to announce that we have now resumed shipping to UK mainland addresses For further information please take the time to read the updates on our delivery information page ukdeliveryinfo.html Deliveries to Northern Ireland have NOT been affected and no customs fees or duty applies Due to a backlog with customs clearance , delivery times to mainland UK is currently taking up to 21 working days This is not our fault or the couriers and is outside our control , Thank you for your patience Holistic Pet Products |
GDPR PolicyThe General Data Protection Regulation (GDPR) comes into effect on 25 May 2018. This document sets out our activities related to the data our customers provide to us. - We are Holistic Pet Products Ltd whose registered office is Ballintine , Kilmeague , Co Kildare , Republic of Ireland. Vat Registration number IE3582953PH
- We collect data from customers in order to deliver their orders and to issue correctly addressed invoices.
- We hold names, phone numbers, email and postal addresses.
- We do not hold age, credit card details, or bank account details (nor do we ever have sight of or have access to these)
- We do not pass on the data we have been given by customers to others, with the exception of our couriers (DPD , GLS) who need your contact information to complete deliveries.
- We use third parties to deal with payments (Sagepay , Elavon, and PayPal) and only they see credit card details. We do not see any card details.
- We retain invoices, which include invoice address and delivery address details, for six years, to comply with government revenue tax and VAT requirements.
Retention of information about you When you place an order with us, you provide us with an invoice address, a delivery address and a contact name. You will also provide us with an email address and a phone number. We do not collect any other data from you than this. As we are required by law to retain invoices for six years, we also hold your data for that period. When you pay for your order, you will be directed away from our site to a third party site which will either be (at your choice) Sagepay or PayPal. We do not have sight of or access to any current or historic details of any credit card, debit card or similar payment information so none is retained by us. When we despatch your order we will send you an invoice by email or post. We are required by law to retain invoices for six years so we will maintain your name and address data for that period. Our use of your data We ask our customers to review the products they have bought and the quality of our service. We do this by sending an email to the address provided at time of order, about 7 days after delivery. We not carry out any sales or marketing using the data provided by you when you placed your order. Nor do we supply your data to anyone else. Under the GDPR (General Data Protection Regulation) in effect from 25th May 2018 , you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions. - Access to personal data: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please see the Contact Us section for information on how to contact us.
- You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.
- Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect. We provide you with account settings and tools to access the information associated with your account.
- Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.
- To opt out of marketing, you can use the unsubscribe link found in the marketing communication you receive from us. For other marketing preferences, you can visit the customer login area when you log into your account or the "Contact Us" option within the relevant Service.
- Right of erasure: (Right to be forgotten) Art.17 GDPR You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.
- Right to data portability: This right allows you to obtain your personal data that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format which enables you to transfer that personal data to another organisation. You may have the right to have your personal data transferred by us directly to the other organisation, if this is technically feasible.
- Right to restrict processing of personal data: You have the right in certain circumstances to request that we suspend our processing of your personal data. Where we suspend our processing of your personal data we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions.
- Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims.
- Rights relating to automated decision making and profiling: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process. We are satisfied that we do not make automated decisions of this nature.
Featured Reviews | Tuesday, 16 March 2021 | Sonya I always use Brewers yeast powder through the Spring and Summer months on my dogs to repel fleas and ticks. This is the first purchase of this one and my dogs love it. It is well packaged and you get a measure spoon in it which I didn't realise as it was under some of the powder.
When I opened it I let my dogs smell it and they looked like they would have eaten it straight from the tub (good sign) I gave them there first dose mixed with their food and a little water and they were licking their bowls long after they had finished their food. I will definitely by buying again. I would recommended to anyone looking for an alternative to flea/tick control without the need for chemicals. I would like to also praise Holistic Pet for how quick the delivery was. I purchased on an afternoon and received it the following morning. It was really securely packaged. The order process was simple and I will be using this website again for sure. Friday, 10 July 2020 | Paul What can I say...amazing results from this product...our Cavalier had quite sore joints and helped in pain when she stood up from a rest.
Now no pain(1/2 weeks after)her appetite has returned...glossy coat...happy face.
My grateful tks to Kevin,who provided valuable info...
I will definitely be using this product going forward👍��👍 Thursday, 27 September 2018 | Dave Got my product in super speedy time and WOW, how can something work so fast. I had my dog on Grau Green Lipped Mussel Powder but this is like Super Formula 1 powder, from a dog having problems jumping up and down , steps and stairs, its taken years off him. 13 1/2 year old cocker to I reckon 9 year old version . Is there a human version so I can take LOL Friday, 14 September 2018 | Tracy This is one of the best wet food i have found. I have a very fussy eater and he cleared his plate every time with every flavour. Tuesday, 4 September 2018 | John Quality dog food as always. My Dog Budd, absolutely loves it , Monday, 1 May 2017 | Keith I have purchased this product and others like it from Holistic Pet Products over the last year and have rarely come across a better company to deal with. They follow up with the customer if any doubts about deliveries and product does be with me in no more than 3 days. Excellent service and will continue to use them. |
Customer Feedback | Just to say a big "Thank you, Kevin" for dealing with my order (placed at Crufts on Friday 8th) with such efficiency. Your confirmation email and tracking information was extremely helpful and It arrived (directly from Germany) promptly and safely on Monday 18th. My two Airedales have been on Hokamix since I discovered it at Crufts several years ago. They are now 14 and a half, and 14 years old and they both still in great condition !! Wonderful. Susan 20/03/19 Thank you for supplying me with my first order from your company The product is amazing and the service by your company was outstanding and will definitely be reordering I will definitely be recommending yourselves to others Many thanks Fearn 21/02/2019 Hi, very happy with your service. Easy to order and very quick to arrive, well packaged.Only begun to use product so too soon to tell again about it only dog likes it, Anne 12/1/2019 Thank you Kevin for all your advice.I ordered Hokamix Forte and K1 Miracle Coat and the speed of the delivery was excellent. Have been using Hokamix for 2 weeks now and Brena loves it and licks her bowl clean. Her thighs were really bald but I can now see the hair beginning to grow so I am delighted. Have started to add K1 miracle coat and the Velcote so will keep you updated.Thanks again. Libby 29/01/2018 I found the order process very easy and straightforward and the delivery was quick and efficient. Stephen 12/01/2018 Very happy with the service - always prompt delivery and a good food for the dogs. Delighted with the little gifts that came with my Xmas order too! Susan 26/12/17 Holistic Pet Products offer an excellent range of Natural holistic products for dogs and pets. They have a genuine interest in choosing the correct product for your pet and will explain to you how the ingredients work best for your dog. Holistic Pet Products processed my order within a day or so.. very happy with the delivery time Their products really work and not only treat a certain condition but also treats the general well being of the dog. I am delighted to recommend Holistic Pet Products to my friends and colleagues. Denise 10/7/2017 |
| Payment Information | **UK customers please note displayed £ Sterling prices are for reference only, your bank may apply additional exchange rates fees** Payments will appear on your credit card / paypal statement as "HOLISTIC PET PRODUCTS" and will be processed in € EUROS If you have any questions regarding our payment system Please contact us at info@holisticpet.ie |
Latest Reviews | Friday, 19 March 2021 | Joyce Excellent product, fits perfectly, dog loves it. Great service from Holistic Pet Products. Tuesday, 16 March 2021 | Sonya I always use Brewers yeast powder through the Spring and Summer months on my dogs to repel fleas and ticks. This is the first purchase of this one and my dogs love it. It is well packaged and you get a measure spoon in it which I didn't realise as it was under some of the powder.
When I opened it I let my dogs smell it and they looked like they would have eaten it straight from the tub (good sign) I gave them there first dose mixed with their food and a little water and they were licking their bowls long after they had finished their food. I will definitely by buying again. I would recommended to anyone looking for an alternative to flea/tick control without the need for chemicals. I would like to also praise Holistic Pet for how quick the delivery was. I purchased on an afternoon and received it the following morning. It was really securely packaged. The order process was simple and I will be using this website again for sure. Thursday, 21 January 2021 | Niamh My dog Bobby is enjoying this flavour and it isn't bothering his sensitive tummy. Fantastic customer service and quick efficient delivery. Wednesday, 18 November 2020 | Renata The vet mats are great. We use them for our guinea pigs. They stay dry on the top what's important to us. Easy to wash Friday, 10 July 2020 | Paul What can I say...amazing results from this product...our Cavalier had quite sore joints and helped in pain when she stood up from a rest.
Now no pain(1/2 weeks after)her appetite has returned...glossy coat...happy face.
My grateful tks to Kevin,who provided valuable info...
I will definitely be using this product going forward👍��👍 Friday, 10 July 2020 | Paul What can I say...amazing results from this product...our Cavalier had quite sore joints and helped in pain when she stood up from a rest.
Now no pain(1/2 weeks after)her appetite has returned...glossy coat...happy face.
My grateful tks to Kevin,who provided valuable info...
I will definitely be using this product going forward👍��👍 Wednesday, 24 June 2020 | Kerry Really happy with the quality of these supplements and speedy delivery service Friday, 12 June 2020 | Caroline I have only been giving this to my dogs for the last few days. I put it in their food and they love it. I haven't seen any benefit yet as I am sure that will take a bit of time.
Kevin was great with advising what supplements would suit my dogs best.
Great service and I will certainly will be returning.
Many thanks Too early to see results! Monday, 6 April 2020 | Ruth I ordered and received product, with ease, thank you. ...note ad I went back just now to the product on your page, the large tub continues to show in the picture even as I chose the Snell quantity. THIS would explain why I was amazed the tub was so small on arrival. Your pictures should scroll as one chooses the size to out in basket so it is not misleading!!!
I was quite amazed at 2 things firstly, that container/quantity seems quite small for cost, and secondly I wasnt expecting a paste, I was expecting a powder. Product has been recommended to me as I wanted to start my 11month old on a probiotic for health, so I will see how he gets on...t is early days yet at day 4 Too early to see results! Monday, 6 April 2020 | Ruth I ordered and received product, with ease, thank you.
I was quite amazed at 2 things firstly, that container/quantity seems quite small for cost, and secondly I wasnt expecting a paste, I was expecting a powder. Product has been recommended to me as I wanted to start my 11month old on a probiotic for health, so I will see how he gets on...t is early days yet at day 4 |
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